Refund Policy
Last Updated: [Date of last update, e.g., November 5, 2025]
Thank you for choosing Opytube for your video hosting needs. We strive to provide a high-quality, reliable service. This Refund Policy outlines the terms and conditions for refunds related to our subscription plans and services.
1. Applicability
This policy applies to all paid services offered on the Opytube platform, primarily monthly and annual subscription plans (“Paid Services”).
Please read this policy carefully before subscribing to any Opytube services.
2. General Refund Principles
We offer refunds strictly under the conditions outlined below.
- No Refunds for Change of Mind: We do not offer refunds if you simply change your mind about using the service or if you did not utilize the service during your subscription period.
- Service Availability: We commit to providing a 99.9% uptime guarantee for our platform. Refunds may be considered in extreme, prolonged cases of service outages that breach this guarantee.
- Prorated Refunds: Generally, we do not offer prorated refunds for canceled monthly subscriptions. You retain access to the service until the end of your billing cycle.
3. Refund Eligibility Criteria
Opytube will consider issuing a full or partial refund only under the following circumstances:
A. Technical Issues & Service Failure
If you experience persistent, documented technical issues that prevent you from using the core functions of Opytube (e.g., uploading videos, viewing dashboards, embedding players) and our support team is unable to resolve the issue within a reasonable timeframe (
[e.g., 7 business days]) after you have reported it, you may be eligible for a refund of that specific billing period.B. Billing Errors
If you are double-charged due to a system error on our part, or billed incorrectly for a service you did not authorize, we will refund the erroneous amount immediately upon verification.
C. Annual Subscription Guarantee (If Applicable)
For annual subscriptions, we offer a
[e.g., 14-day] satisfaction guarantee. If you cancel your annual plan within [e.g., 14 days] of the initial purchase date, you are eligible for a full refund. After this initial period, annual subscription fees are generally non-refundable.4. Non-Refundable Services
The following services and situations are explicitly not eligible for refunds:
- Used Services: Fees for any period during which the service was active and available to you.
- Third-Party Costs: Costs associated with third-party integrations, domain purchases, or other external services used in conjunction with Opytube.
- Account Termination for Cause: If your account is suspended or terminated due to a violation of our [Terms of Service](link to your ToS page) (e.g., copyright infringement, illegal content hosting), you forfeit any right to a refund of unused service time.
- Promotional/Discounted Plans: Subscriptions purchased using significant promotional discounts or special offers are often final sale.
5. How to Request a Refund
To request a refund, you must contact our Billing Support team directly.